Registrar of Community Housing

Previous Performance Reports

NSW Tier 3 Performance Report - 2020

The NSW Tier 3 Performance Report provides insights on regulatory performance, trends and patterns in the Tier 3 community housing sector (as of February 2020).

1. Registrar's Overview
2. National Regulatory System for Community Housing (NRSCH)
3. Regulatory Engagement, Segmentation and Behaviour
4. Pilot Segmentation of Tier 3 CHPs
5. Tier 3 Financial Viability

Financial Viability Implications for Community Housing Providers - COVID-19 

The Financial Viability for Community Housing Providers (CHPs) - COVID-19 considers the implications on the short term viability of the community housing sector as a result of the potential loss of rent revenue due to COVID-19.

Tier 1 & 2 Performance Report - 2018

A closer look into the performance of Tier 1 and 2 NSW community housing providers including the financial pressures, economic drivers, the housing policy and program environment and the sectors ability to respond to emerging issues.

Part 1: Registrar's Overview
Part 2: The NSW community housing regulatory system
Part 3: Performance of the Tier 1 and 2 NSW community housing sector
Part 4: Viability of the Sector
Part 5: Looking Forward

Tier 3 Performance Report 2018

The NSW Tier 3 Performance Report provides insights on trends and patterns in the Tier 3 community housing sector (as of February 2018).

Sector Snapshots

The Sector Snapshot publication provides a short half-yearly profile of the registered community housing sector, together with summary data on sector performance for Classes 1, 2 and 3. The Sector Snapshot will deliver stakeholders with regular and timely summary data to supplement the full analysis of the sector’s performance across all classes of registration that is published in the second half of the year as the Annual Statement of Performance.

The Strategic Stewardship Report

The Strategic Stewardship project examined governance, risk management and strategic planning practices for Class 1, 2 and 3 community housing providers in NSW who were registered under the Housing Act 2001 (NSW) at 1 May 2011, and who managed the vast majority of the community housing property portfolio.

The project was carried out by staff from the Registrar of Community Housing and overseen by a project advisory group with members drawn from academia, government and the industry peak body.

The Strategic Stewardship report describes the findings and ways in which the sector could strengthen its capacity. It also contains examples of Australian and international positive practice.

Complaints Management Framework