Policy and Procedures
Unreasonable Complainant Conduct
Enquiry and Complaint Procedure
Anyone who has concerns about whether a registered community housing provider is meeting its responsibilities under the Regulatory Code can notify us of their concerns or make a complaint. This includes tenants, tenant advocates, and people who work with providers. Complaints and notifications are an important source of information and intelligence for the Registrar.
Most complaints about the non-compliance of community housing providers with the requirements of the National Law are managed using the Enquiry and Complaint Procedure; however, where a complaint reveals potentially serious non-compliance, or a pattern of potential non-compliance with the Regulatory Code or National Law, the Registrar may decide to initiate a formal investigation.
For further information about the Registrar's role in complaint handling or making a complaint, please see Enquires, Notifications and Complaints.
Code of Ethical Conduct
As employees of the Department of Family and Community Services all staff are required to follow and uphold the standards of behaviours outlines in our Code of Ethical Conduct.
For further information about the Family and Community Service code of ethical conduct, please see Family and Community Services website.