Registrar of Community Housing

Previous Performance Reports

Tier 1 & 2 Performance Report 2020

An interactive snapshot of Tier 1 and Tier 2 community housing providers for the period 1 July 2019 to 30 June 2020

Tier 3 Performance Report 2020

The Tier 3 Performance Report provides insights on regulatory performance, trends and patterns in the Tier 3 community housing sector for the period 1 March 2018 to 29 February 2020

1. Registrar's Overview
2. National Regulatory System for Community Housing
3. Regulatory Engagement, Segmentation and Behaviour
4. Pilot Segmentation of Tier 3 CHPs
5. Tier 3 Financial Viability

Financial Viability Implications for Community Housing Providers - COVID-19

July 2020

The Financial Viability for Community Housing Providers - COVID-19 report considers the implications on the short term viability of the community housing sector as a result of the potential loss of rent revenue due to COVID-19

Tier 1 & 2 Performance Report 2019

A closer look into the performance of Tier 1 and 2 community housing providers including the financial pressures, economic drivers, the housing policy and program environment and the sector's ability to respond to emerging issues

Part 1: Registrar's Overview
Part 2: The NSW community housing regulatory system
Part 3: Performance of the Tier 1 and 2 NSW community housing sector
Part 4: Viability of the Sector
Part 5: Looking Forward

Tier 3 Performance Report 2018

The Tier 3 Performance Report provides insights on trends and patterns in the Tier 3 community housing sector as at 28 February 2018

Sector Snapshots

The Sector Snapshot publication provides a short half-yearly profile of the registered community housing sector, together with summary data on sector performance for Classes 1, 2 and 3. The Sector Snapshot provides summary data to supplement the full analysis of the sector’s performance across all classes of registration, published in the second half of the year as the Annual Statement of Performance.

The Strategic Stewardship Report

The Strategic Stewardship project examined governance, risk management and strategic planning practices for Class 1, 2 and 3 community housing providers in NSW who were registered under the Housing Act 2001 (NSW) at 1 May 2011, and who managed the vast majority of the community housing property portfolio.

The project was carried out by staff from the Registrar of Community Housing and was overseen by a project advisory group with members drawn from academia, government and the industry peak body.

The Strategic Stewardship Report describes the findings and ways in which the sector could strengthen its capacity. It also contains examples of Australian and international positive practice.

Complaint Management Framework

This Framework was commissioned under the NSW Community Housing Industry Development Strategy 2013/14-
2015/16. The Strategy is a partnership between the Department of Family and Community Services and NSW
Federation of Housing Associations and aims to enhance the industry’s ability to respond to the challenges and
opportunities of the emerging environment.