Repairs and Maintenance Satisfaction

In 2017, the Registrar identified a dip in performance in Tier 1 and Tier 2 community housing providers' repairs and maintenance reporting.  As a result, the Registrar conducted the Repairs and Maintenance campaign in 2018.

See a copy of the Summary Paper here: Repairs and Maintenance Satisfaction Report

In 2019, a follow-up campaign was completed to determine whether providers successfully addressed recommendations around repairs and maintenance and assessed any improving trends.

See a copy of the follow-up Summary Paper here: Follow-up Campaign: Repairs and Maintenance Satisfaction