Guidance
Charter
Sets out the overarching vision, objectives, regulatory principles and philosophy of the NSW Local Scheme
Regulatory Framework
Outlines how the Registrar will deliver on the regulatory functions under the NSW Local Scheme. The framework includes applicable legislation, relevant codes applied to assess the registration and performance of providers, how the public register works, and how providers’ performance is monitored, enforced and reported.
Evidence Guidelines
Sets out the evidence sources and performance indicators for assessing providers against the NSW Local Scheme Regulatory Framework outcomes
Tier Guidelines
Interprets the requirements of NSW law concerning the category and allocation of the tier of registration of a provider
NSW Local Scheme
Provides information for housing providers, tenants, investors and other interested parties on the NSW Local Scheme and the regulatory frameworks underpinned by the principles of the Community Housing Providers (Adoption of National Law) Act 2012 (NSW).
Conditions of Registration for Providers
Summarises the conditions of registration for providers under the NSW Local Scheme
Complaint Handling
Information for Tenants - provides guidance on how to make a complaint about a community housing provider registered under the NSW Local Scheme
Information for community housing providers - sets out the types of complaints that may be addressed by the Registrar of Community Housing. It explains in broad terms how the Registrar will engage with community housing providers registered under the NSW Local Scheme when complaints are made about their compliance with the Regulatory Framework.
Information for neighbours and related parties - provides guidance and clarification on complaint and dispute processes for neighbours and/or other stakeholders of community housing properties managed by community housing providers registered under the NSW Local Scheme. The Factsheet has been developed to assist complainants in determining the most appropriate avenue for them to progress their complaint.
Provider Notifications to the Registrar
Explains the requirement that registered providers notify the Registrar of certain events, and how and when to do this
Affiliated Entity Arrangements
Provides information on how the Registrar of Community Housing assesses providers’ suitability to be registered and monitors providers’ ongoing compliance with the Community Housing Providers (Adoption of National Law) Act 2012 (NSW), including the performance requirements of the NSW Local Scheme Regulatory Code.
Wind Up Provisions
Internal Review and External Appeals
Navigating CHRIS - NSW Local Scheme
Provides guidance for community housing providers on how to use CHRIS (the Community Housing Regulatory Information System) particularly through the registration and compliance processes
Further Information
For more information about the NSW Local Scheme guidance and publications, please contact the Registrar’s office on 1800 330 940 or via email at registrar@facs.nsw.gov.au