Policy and Procedures
Unreasonable Complainant Conduct
Enquiry and Complaint Procedure
Anyone who has concerns about whether a registered community housing provider is meeting its responsibilities under the Regulatory Code can notify us of their concerns or make a complaint. This includes tenants, tenant advocates, and people who work with providers. Complaints and notifications are an important source of information and intelligence for the Registrar.
Most complaints about the non-compliance of community housing providers with the requirements of the National Law are managed using the Enquiry and Complaint Procedure; however, where a complaint reveals potentially serious non-compliance, or a pattern of potential non-compliance with the Regulatory Code or National Law, the Registrar may decide to initiate a formal investigation.
For further information about the Registrar's role in complaint handling or making a complaint, please see Enquires, Notifications and Complaints.