Compliance

To assist the sustainability and viability of the community housing sector for the benefit of people in NSW, the Registrar seeks to encourage providers to pursue ‘best practice’ in governance, business management, probity, financial viability, asset management, tenancy services and community engagement.

The ongoing regulation of the registered community housing sector is managed through risk-based compliance promotion and assessment to ensure that NSW Local Scheme registered community housing providers maintain performance in accordance with the NSW Local Scheme Regulatory Code.

The Registrar actively monitors compliance by NSW Local Scheme registered providers. This involves a combination of periodic formal compliance assessments (which occur annually for the larger providers, and once every two years for small providers) and ad-hoc compliance assessments that may be triggered by complaints, notifications and other intelligence received by the Registrar.

NSW Local Scheme registered providers are expected to monitor their own compliance with the NSW Local Scheme Regulatory Code and notify the Registrar if any non-compliance is suspected or detected or if there is a significant change in their operations.

Where necessary, the Registrar may focus on non-compliance and investigate and take enforcement action to protect tenants and the viability of the sector.

Information about NSW Local Scheme compliance is available under the Guidance tab